Subject

The subject of this contract is the regulation of mutual relations between the company Ronis d.o.o., Josipa Kozarac 1/a, 40000 Čakovec, registered office: 21720748086 as the manager of the Gran Vista Holiday Home, Dragoslavec 116a, 40311 Dragoslavec, e-mail granVista@ronis.hr ( hereinafter Gran Vista) in its own name and for the account of the owner of the accommodation unit on the one hand, and the user of the accommodation (hereinafter referred to as the guest) on the other hand, when making an accommodation reservation offered by the website https://granvista.holiday/. https://granvista.holiday/en/.

Reservation and conclusion of the contract

The contract between the guest and Gran Vista comes into force with the guest's binding reservation (verbal, written or electronic). From that moment on, the rights and obligations of the contracting parties are governed by these general terms and conditions and apply to the guest and Gran Vista. The reservation confirmation will be immediately delivered to the guest in electronic form. In the event that the reservation confirmation differs from the requested reservation, by paying for the received reservation, the guest confirms his consent to the conditions specified in the reservation confirmation. Gran Vista can, without obligation, accept any special request or request, but it is not legally binding for Gran Vista, and such a request will be fulfilled only if Gran Vista has issued a written confirmation for it. In case the arrangement payments are not made in accordance with the provisions of Article 3.2, the reservation may be cancelled, without Gran Vista's obligations towards the guest.

Prices and terms of payment

Price

Prices published on the website https://granvista.holiday/en/ and obtained via the inquiry form refer to the period requested in the form, the published prices are valid from the moment the data is updated on the website. In accordance with article 3.5 on price changes, the price valid at the time of booking is applied. The minimum length of stay in the months of June, July and August is 7 nights, while in the remaining months it is 2 to 5 nights. Accommodation prices (unless otherwise specified in the description) include: usual electricity consumption, heating in winter and air conditioning in summer, water consumption, gas consumption (if available), final cleaning, bed linen, bathroom towels and tourist tax.

Payment

Upon receipt of the reservation confirmation, the guest/agency is obliged to pay an advance payment of 20% within a maximum of 7 days, which definitively confirms the reservation. The balance up to the full amount is paid no later than before arrival and the start of using the reserved service. Gran Vista reserves the right to request a valid credit card number from the guest as a payment guarantee. In case of non-compliance with payment deadlines, the reservation may be cancelled.

Reservation cancellation

If the guest cancels the reservation, the following cancellation costs will be charged:
Cancellation of reservation reported 30 or more days before arrival: no charge
Cancellation on the day of arrival or no show: 100% of the total amount of the reservation is charged
The cancellation date is considered to be the date when the notice of cancellation of the reservation is received (if it is a Sunday or a holiday, it will be the next working day). In case of no-show or unannounced late arrival, Gran Vista retains the total amount.

Price change

When choosing our facilities, special attention is paid to the description of services and the calculation of prices. However, despite this, we are unable to exclude the possibility of changes in services and prices. In the event of such a change, the guest will be notified at the time of making the reservation or at the latest at the time of confirmation of the reservation. The items on the booking confirmation are final. It is unlikely that a change will occur after the reservation is confirmed, but we cannot completely rule out such a possibility either. If significant changes do occur, the guest has the right to cancel the agreed reservation without compensation, within 7 days of receiving the notification. Payments already made will be refunded. Gran Vista reserves the right to correct prices up to 22 days before departure, due to the increase or introduction of fees or taxes on some services, or a significant change in the exchange rate after the reservation has been made. In the event of a price change of more than 10%, the guest has the right to cancel the agreed reservation under the same conditions as in the previous paragraph.

Maximum number of persons

A maximum of 8 people can be accommodated in the accommodation units from our offer.

The size of the object

Our associates have personally visited each of the facilities in our offer. The stated sizes of the buildings are always external measurements, and accordingly there is a possibility that the internal surface is up to 15% smaller than the stated one.

Pets, insects and allergy

Despite the thorough cleaning and maintenance of our facilities, it will sometimes happen that an insect or a mouse is found in the house that has crept in from its natural habitat where the house is located. Gran Vista cannot be held responsible for the above. Pets are allowed only with prior notice (smaller and pure breeds). Gran Vista assumes no responsibility for allergic reactions of guests in individual facilities.

Swimming pool and hot tub

Use of the swimming pool and hot tub is solely at your own risk. Children are allowed to move in the pool area only in the presence of an adult. Pets are strictly prohibited from entering the pool.

Devices and equipment

In numerous facilities from our offer, guests have at their disposal numerous appliances such as washing machines, dishwashers, refrigerators, microwave ovens, DVD players, TV, satellite receivers, telephone, internet connection, swimming pool, etc. Guests are free to dispose of these appliances, but Gran Vista bears no responsibility if such a device breaks down unexpectedly during your stay and stops working. The same applies to sanitary devices and installations.

Time of arrival and departure; shortening or extending the stay

Arrival is possible after 4:00 p.m. on the day of the start of reservations, while departure time is until 10:00 a.m. If the guest wishes to extend his stay or arrive earlier, we will be happy to make it possible with or without payment, if possible considering other reservations.

Provision of alternative accommodation and cancellation of reservation by Gran Vista

In exceptional cases due to unforeseeable or unavoidable circumstances, Gran Vista may assign the guest suitable alternative accommodation of equal value and quality. Gran Vista is authorized to cancel the reservation before or during the period of use of the accommodation, in the event of unforeseen or unavoidable circumstances that prevent the use of the accommodation, endanger the guest or the accommodation facility, or reduce the quality of the service to a level where it becomes unreasonable to provide the contracted services. In this case, the amount of payments already made will be refunded to the guest, minus the services already used. In none of the cases mentioned in this article is Gran Vista obliged to pay compensation to the guest.

Other obligations of the guest

During their stay, it is the guest's duty to use the property and equipment of the facility owner with due care. In addition, he is obliged to adjust his behavior in such a way as not to disturb other guests, neighbors and the host. In the event that the guest, even after a warning, does not conform his behavior to the norms of the house rules, he loses the right to the reserved accommodation and is obliged to leave it without compensation. Any damages and defects caused by the guests or the establishment should be immediately reported to the person responsible for the keys/employee of Gran Vista. In this way, damages and deficiencies will be immediately removed, without diminishing the quality of the stay. The guest is responsible for the loss or damage that he caused only in the event that he cannot prove that he is not responsible for it. The same applies if the accommodation unit cannot be handed over to the next guest due to damage, dirt or lack of equipment. The owner of the facility will charge the guest for the loss or damage on the spot.

Complaints, claims for compensation

It is the guest's responsibility to conscientiously handle the accommodation unit and its inventory. The guest must return the accommodation unit upon departure in the same condition as it was when it was taken over. In the event that the condition of the accommodation unit is not in accordance with the one reserved, the guest is obliged to immediately inform the person responsible for the keys. In the event that irregularities that were visible were not reported immediately upon arrival, it will be considered that the unit was handed over for use in a completely correct condition. If irregularities occur during the stay, it is the guest's duty to act in the same way. In the event that the owner or the person responsible for the keys is unable to remedy the defect within a reasonable time, it is the guest's duty to inform his agent or Gran Vista employee. If the guest leaves the facility on his own initiative or finds another accommodation without giving Gran Vista the opportunity to resolve the cause of his dissatisfaction, i.e. to offer him suitable alternative accommodation, the guest loses his right to compensation, regardless of whether the reasons for his departure were justified or not. The person responsible for the keys and the travel agent are not authorized to approve claims for compensation. The request for compensation must be submitted to Gran Vista or the travel agent in writing to the e-mail address granvista@ronis.hr within 2 weeks from the end of the use of the accommodation, with attached evidence (photos, confirmation by the person responsible for the keys/local agent , statements of witnesses, etc.). Objections submitted after the 2-week deadline will not be considered. We emphasize that it is in the interest of the guest to act in good faith and express his will to resolve the complaint during his stay, and send his written complaint to the owner of the facility on the spot, and ask him for a written confirmation that he has received the complaint. If the guest does not meet the above conditions, he loses all rights to compensation. Gran Vista is obliged to provide a written solution to the complaint within 21 days of receipt of the complaint and in the manner in which the complaint was received (by e-mail, mail or personal delivery, which will be answered by written shipment with a return receipt). If it is necessary to collect information and check the allegations from the complaint, Gran Vista can postpone the deadline for making a decision for another 14 days, about which it is obliged to inform the complaining guest in writing. Gran Vista will handle only those complaints for which the guest provides proof that he sent a written complaint to the service provider on the spot and that the cause could not be eliminated on the spot. Until Gran Vista makes a decision, the guest renounces mediation by any other person, judicial institution or providing information to the media.

Obligations of Gran Vista

Gran Vista undertakes on its own, or on behalf of the responsible person, to provide the guest with a neat and clean accommodation unit, equipped in accordance with the description, during the reserved period. In the event that the accommodation unit does not correspond to the description on the reservation, Gran Vista will do everything to eliminate the observed defects, or provide the guest with suitable replacement accommodation of equal value. In the event that this is not possible, is not achieved within a reasonable time or if the guest refuses to accept the offered alternative accommodation, Gran Vista will compensate the guest for any form of reduction in value, if it is indisputably established that it is responsible for it. In the event that the guest suffers loss or damage due to Gran Vista's negligence resulting in a breach of contract, Gran Vista accepts responsibility for the resulting damage. Gran Vista's legal liability is limited to the amount of the total price of the accommodation (when the claim of all involved persons is paid together) and does not include personal damages and losses such as material and monetary losses. Gran Vista will not be held liable if the loss or damage is attributable to the following causes:
– postupcima ili propustima od strane gosta ili njegovih suputnika;
- unforeseeable or unavoidable failures of a third party who is not involved in providing the services specified in the reservation;
– force majeure or events which Gran Vista, the travel agent or the person responsible for the keys, despite due care, could not have foreseen or avoided;
- use of swimming pools, children's playgrounds, sports facilities of all kinds (e.g. tennis or soccer field, fitness centers, etc.). The use of these and such contents is solely at the guest's own risk;
– damage and loss due to burglary.
The above conditions apply equally to non-contractual obligations. Gran Vista expressly excludes liability for the actions of support staff.

Travel documents

When traveling to the Republic of Croatia, it is the guest's duty to have a valid personal travel document (identity card or passport depending on the guest's country of origin) both for himself and for all accommodation users. In addition, it is the guest's duty to check whether a visa is required for his entry into the Republic of Croatia or the countries he is traveling to, to obtain it in a timely manner, and to respect the customs and foreign exchange regulations of the Republic of Croatia and the countries he is traveling to.

Protection of personal data

The guest provides personal data (name and surname, residential address, telephone number and e-mail address) voluntarily. The guest's personal data is required in the process of realizing the requested service and will be used for further mutual communication (eg informative offer, binding offer/reservation, payment instructions, notification of received payment and notification of delivery of travel documents).

Gran Vista undertakes not to take the guest's personal data out of the country or give them to a third party, except for partners participating in the implementation of the contracted service (accommodation service provider).

The guest's personal data will be stored in the database, in accordance with the decision of the Gran Vista management on the method of collecting, processing and storing personal data.

Gran Vista reserves the right to use the guest's personal data for marketing purposes (e.g. sending notifications, campaigns, promotions, newsletters). The guest can unsubscribe at any time by sending a request to info@istria-home.com.

An objection to the processing of personal data for marketing purposes will not affect the contracting and/or realization of the requested service.

Jurisdiction of the court

The parties undertake to try to resolve possible disputes amicably, and if this is not possible, in the event of a legal dispute, the court in Čakovec is competent and the law of the Republic of Croatia shall apply.